Privacy policy

At Keen Glass Solutions, accessible from keen-glass.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Keen Glass Solutions and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
1. Information We Collect
We collect several types of information for various purposes to provide and improve our service to you:
  • Personal Information: When you make a purchase, create an account, or contact us, we collect personal details you provide, such as your name, billing address, shipping address, email address, and phone number.
  • Payment Information: All credit card and payment processing is handled through secure, PCI-compliant third-party payment gateways (such as Shopify Payments, Stripe, or PayPal). Keen Glass Solutions does not store or have access to your full credit card numbers.
  • Device and Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
2. How We Use Your Information
We use the information we collect in various ways, strictly in compliance with US laws and Google policies:
  • To process, fulfill, and ship your orders.
  • To communicate with you, provide customer support, and send order updates.
  • To detect, prevent, and address fraud, security breaches, or technical issues.
  • To understand and analyze how you use our website to improve our products and services.
3. Information Sharing and Disclosure
We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes. We only share your data with trusted third-party service providers necessary to run our business, including:
  • Shipping carriers (e.g., USPS, FedEx, UPS) to deliver your packages.
  • Payment processors to securely handle transactions.
  • IT and hosting service providers that maintain our website architecture.
4. Cookies and Web Beacons
Like any other e-commerce website, Keen Glass Solutions uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. You can choose to disable cookies through your individual browser options.
5. Data Security
We implement robust, industry-standard security measures, including SSL (Secure Sockets Layer) encryption, to protect your personal information during data transmission and storage. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet is 100% secure.
6. Your Privacy Rights (CCPA / State Laws)
Depending on your state of residence (such as California under the CCPA), you have the following rights regarding your personal data:
  • The Right to Know: You can request to know what personal data we have collected about you.
  • The Right to Delete: You can request that we delete your personal data from our systems.
  • The Right to Opt-Out: Since we do not sell your personal information, opt-out for sale is automatically respected.
    To exercise any of these rights, please contact us at info@keen-glass.com.
7. Children's Information
Another part of our priority is adding protection for children while using the internet. Keen Glass Solutions does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last Modified" date.
9. Contact Information
If you have any questions or complaints about this Privacy Policy, please contact us:
  • Business Name: Keen Glass Solutions
  • Customer Support Email: info@keen-glass.com
  • Phone Number: (940) 218-2028
  • Physical Address: 3923 Morse St Ste 116, Denton, TX 76208-6339